A policy your customers can understand
The policy should say how much notice the customer has to give, what happens to the deposit and how they can change the appointment. Show it before the booking is made and keep proof that it was accepted. Avoid threats and vague wording. The consequence should be in proportion to the slot you are holding.
Before you publish it
Adapt the text to the way you operate and get advice if you charge in advance. The Spanish edition of this tool was written against Spain's consumer rules (Royal Legislative Decree 1/2007), which require the information given before booking and the conditions to be clear; check the rules that apply where you trade. This tool drafts a starting point, not legal advice.
Tie the rule to your cost of no-shows, the guide to cancellation policies and the guide to tattoo deposits.
Frequently asked questions
Can I always keep the deposit?
It depends on the information given beforehand, the reason and proportionality. Review your case with professional advice.
Where should I show the policy?
Before the booking is confirmed, as well as on your website or social profile.
Can I copy the text as it is?
Use it as a base and adjust it to your service, amounts and contact channel.
Start by tidying the schedule
Set up your barbershop, load your services and invite your team before you open bookings.
Create my barbershop/en/onboarding?kind=barbershop